IS THE EVENT 18+ ONLY?

Yes. 18+ patrons must present valid photo I.D. in order to enter

 

WHICH FORMS OF I.D ARE ACCEPTED?

Accepted I.D. for 18+ patrons attending No One But Us will be as follows:

 

1.         Australian photo Driver’s Licence or Learner’s Permit; or 

2.         Passport; or

3.         KEYPASS Photo I.D. Card or WA Photo Card issued by WA Department of Transport.

 

Anyone who fails to present an Accepted I.D. upon entry will not be allowed entry into The Palace Motel.

No refunds will be processed for anyone who is denied entry because they did not bring Accepted I.D.

All of the above must be valid and within date, original, and not copies or scanned versions. 

 

MY I.D IS EXPIRED, CAN I STILL GAIN ENTRY?

We are unable to accept I.D. which is expired or invalid. If you have an issue with your I.D. please email contact@no-one-but-us.com.au at least 7 days prior to the event for further information. This will be up to security’s discretion on the gates.

 

WHAT SHOULD I BRING ? NOT BRING TO THE FESTIVAL?

 

SEE: WHAT TO BRING SECTION

  

What kind of cameras and recording devices can I bring with me?

No professional cameras (ie: cameras with detachable lenses) are permitted without formal media accreditation. Likewise no audio or film recording equipment can be brought into the Festival.

 

I AM A MEDIA WORKER WITH A REQUEST?

For more information, please contact contact@no-one-but-us.com.au

 

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I'D LIKE TO APPLY TO HAVE MY MARKET STALL AT THE FESTIVAL?

If you're interested in having a market stall at NO ONE BUT US please email contact@no-one-but-us.com.au if you have further questions. 

 

I'D LIKE TO APPLY TO HAVE MY FOOD STALL AT THE FESTIVAL?

If you're interested in bringing a food stall at NO ONE BUT US please email contact@no-one-but-us.com.au if you have further questions. 

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WHERE DO I REPORT ANY LOST OR FOUND PROPERTY?

Found: Please take any found items to the Info Point or hand to the bar. 

 

Lost: If you misplace something please check with Information Points on the day as things will be turned in there, you can also report your lost item there. Alternatively, please email contact@no-one-but-us.com.au post event giving you name, phone number and detailed description of item andwe will endeavour to get back to you within 7 business days.

 

DO YOU HAVE A DRESS CODE?

As a general rule we don’t have a dress code, but you do have to wear shoes, we strongly advised enclosed footwear as it is a long & hot day.

 

CAN I CHANGE THE NAME ON MY TICKET?

Due to strict COVID-19 regulations, all names must match the ticket-holders Identification on the day. 

We do not offer the ability to process a ‘name change’. If you have arranged to sell or give your ticket privately to a friend, you can simply list the ticket for sale on Tixel and before the final confirmation (in step 4), select the 'private listing' option. You can then send the private ticket link to the new ticket holder.

 

If you have purchased a second-hand ticket from someone ‘offline’ (through Facebook, gumtree etc) you will be required to transfer the ticket using our official ticket resale partner, Tixel, so that we can guarantee the validity of the ticket and so the name on the ticket matches the ID of the ticket holder.

 

HOW DO I SELL MY TICKET?

Palace Motel will offer a Re-sale facility through Tixel  at our discretion once the event has sold out or closer to the event.

 

Once Tixel is activated, NO sales or purchases via unauthorised sites eg Gumtree, Viagogo, Ticketmaster & ticketek re-sale will be accepted due to the high level of counterfeit and inflated prices attached.

 

Tickets purchased via Tixel will incur a name-change fee, due to COVID-19 regulations it is essential all names must match the ticket-holders Identification on the day. 

 

Every ticket sold via Tixel will be guaranteed to be real and ensures a safe transaction for both seller and purchaser.

 

Any tickets sold or purchased via third party ticket sites or by any other method than the official ticket site or resale site will be cancelled without refund and not gain access to the event.

 

Resale of tickets via any means other than the Official Resale Facility contravenes the terms and conditions of the event and may result in the ticket holder being denied entry to the festival.

 

Origin Fields reserve the right to open and close resale facility at any time. Any tickets not sold via resale when closed will be returned to customers account. Origin Fields is not liable for any unsold tickets.

 

WHERE DO I FIND THE SET TIMES?

Set times will be made available closer to the event in December

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WHAT IF MY PHOTO WAS TAKEN AT THE EVENT AND ISN'T ONLINE OR ON FACEBOOK?

As you can imagine we have thousands of photos from the event, unfortunately we can not put up all photos online.

 

WHERE CAN I SEE PHOTOS FROM THE EVENT?

A selection of the best photos are put up on our website / Facebook page. If you cannot locate your photo it could have been taken by external photographers.

 

DO I NEED AN EMAIL ADDRESS TO BUY TICKETS?

Yes. Due to COVID-19 regulations, we require all ticket holders to provide their name, email address and mobile phone number. You will receive an email with your tickets once your order is successfully paid in full.

 

DOES MY NAME NEED TO BE ON THE TICKET?

Due to COVID-19 regulations, We require your full name to be printed on your ticket, matching your ID. Security will be checking this on the day.

 

We do not offer the option of simply processing a ‘name change’, this is a measure we have introduced to reduce ticket scalping and ensure ticket purchasers are not scammed when buying second-hand tickets.

 

If you have arranged to sell or give your ticket privately to a friend, you can simply list the ticket for sale on Tixel and before the final confirmation (in step 4), select the 'private listing' option. You can then send the private ticket link to the new ticket holder.

 

If you have purchased a second-hand ticket from someone ‘offline’ (through Facebook, gumtree etc) you will be required to transfer the ticket using our official ticket resale partner, Tixel, so that we can guarantee the validity of the ticket and so the name on the ticket matches the ID of the ticket holder.

 

My ticket never arrived so I couldn’t go to the event. Can I get a refund?

No. It’s your responsibility to resolve any ticket issues with us prior to the event. Please check your spam folder before contacting our Ticketing provider, if you are still not able to locate you must contact prior to the event. If you do not contact prior and try to claim a refund after the event, no refund will be provided.

 

It’s the day of the event and I can’t find my tickets!

If you are not able to find your tickets on event day please proceed to the front gate with your identification (Driver’s license, passport, proof of age card) and we will do our best to locate.

 

WHAT IF MY PDF TICKETS DON'T ARRIVE TO MY EMAIL?

Please contact Support

 

Ensure you have checked your spam/junk folder in case that is where it has gone.

 

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I BOUGHT TICKETS AND RECIEVED CONFIRMATION OF PAYMENT (I.E THE FUNDS WERE DEBITED FROM MY ACCOUNT) BUT NO TICKETS WE'RE RECEIEVED.

 

Please contact Megatix Support.

 

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I AM BUYING A TICKET FROM AN UNAUTHORISED OUTLET, CAN YOU VALIDATE IT FOR ME?

We will not tell you if a ticket is valid. Tickets to our event can be cancelled at any time up to and including the day/night of the event for a variety of reasons. Therefore we can never guarantee the validity of a ticket unless bought from an authorised outlet. In addition we do not support re-selling of our tickets. Many people have bought tickets from scalpers only to find when they arrived at the event, the tickets were fake, invalid or cancelled by the original purchaser. We strongly suggest you don’t risk it and only buy your tickets from authorised outlets which include FESTICKET & TIXEL

 

HOW CAN I GET A REFUND?

Ticket sales are final, There are no refunds available.
If you can no longer attend for any reason you must sell via Tixel. 

 

TICKET RESALE FACILITY

Tixel is the only safe place to sell your ticket!

 

Once Tixel is activated, NO sales or purchases via unauthorised sites eg Gumtree, Viagogo, Ticketmaster & ticketek re-sale will be accepted due to the high level of counterfeit and inflated prices attached.

 

Tickets purchased via Tixel will incur a name-change fee.

 

Every ticket sold via Tixel will be will be guaranteed to be real and ensures a safe transaction for both seller and purchaser.

 

Any tickets sold or purchased via third party ticket sites or by any other method than the official ticket site or resale site will be cancelled without refund and not gain access to the event.

 

Resale of tickets via any means other than the Official Resale Facility contravenes the terms and conditions of the event and may result in the ticket holder being denied entry to the festival.

 

Palace Motel reserve the right to open and close resale facility at any time. Any tickets not sold via resale when closed will be returned to customers account. Origin Fields is not liable for any unsold tickets.

 

 

WARNING - THIRD PARTY TICKET SITES

Only purchase tickets from Festicket or registered ticketing partner. If in doubt check the Palace Motel website.

 

We do not validate re-sold tickets purchased via sites such as Gumtree or Ebay or any third party re seller sites.

 

Re-sold tickets on sites such as Ticketmaster Resale, Viagogo & The Ticket Merchant can be fake, not valid or cancelled due to names not matching the customer using tickets.

 

There is no way to know if a ticket you are buying from sites like these is valid so would advise caution.

 

In addition, tickets are only valid if the name on the ticket matches your ID. Re-sale sites have no means of applying your name to our tickets.

 

DO YOU HAVE PAYMENT PLANS?

Yes!

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PAYMENT PLAN SUPORT

Please contact MEGATIX SUPPORT

 

CAN WE BUY SECONDHAND TICKETS?

If your ticket has not been purchased direct from Megatix or Tixel you are at risk of being denied entry as per ticket policy. Purchasing your ticket from a reseller does not guarantee an authentic ticket and you’ll be without recourse if you’re burned with fake / fraudulent tickets.

 

DOES MY NAME NEED TO BE ON THE TICKET?

We require your name to be printed on your ticket, matching your ID. Security will be checking this on the day. We do not offer the option of simply processing a ‘name change’, this is a measure we have introduced to reduce ticket scalping and ensure ticket purchasers are not scammed when buying second-hand tickets.

 

I CAN NO LONGER ATTEND, HOW DO I SELL MY TICKET?

If you can no longer attend this event you must use our official resale facility, Tixel. Once resale is open you will be able to safely resell your ticket. Tixel provides a safe marketplace allowing people to buy and sell tickets for this event hassle-free. More details will be released closer to the event as ticket resale is currently not open.

 

HOW DO I CHANGE MY NAME ON THE TICKET?

We do not offer the ability to process a ‘name change’. If you have arranged to sell or give your ticket privately to a friend, you can simply list the ticket for sale on Tixel and before the final confirmation (in step 4), select the 'private listing' option. You can then send the private ticket link to the new ticket holder.

 

If you have purchased a second-hand ticket from someone ‘offline’ (through Facebook, gumtree etc) you will be required to transfer the ticket using our official ticket resale partner, Tixel, so that we can guarantee the validity of the ticket and so the name on the ticket matches the ID of the ticket holder.

 

I've already sold my ticket to someone, what do I need to do?

If someone has purchased a second-hand ticket from you ‘offline’ (through Facebook or selling to a friend etc) you will be required to transfer the ticket using the Tixel facility as per the instructions below. Or alternatively, if you have purchased a ticket for a friend and the ticket is in your name, you will need to use these steps below in order to update the name.

 

Using Tixel, sell your ticket privately to your intended purchaser (the person whose details need to be on the ticket).

 

To do so, please login to Tixel and select the ‘Sell tickets’ option. Select the eventbrite logo and connect the same email address you used to purchase the tickets via eventbrite. Follow the prompts to upload your ticket/s, and before the final confirmation select the option ‘private listing’ to ensure your ticket/s is not released to the public for sale. You are then able to share this link to your intended purchaser, allowing you to transfer the ticket from one Eventbrite account to another.

 

 

DO I NEED TO PRINT MY TICKET?

We recommend bringing a printed copy of your Festicket e-ticket to be scanned at entry OR download your tickets to the Festicket on your phone. While most times your ticket can be scanned from your phone, there can sometimes be issues from screens. Be prepared and avoid disappointment.

 

 

DO YOU ACCEPT CASH AT THE EVENT?

Due to COVID 19 the event will be cashless, with EFTPOS facilities at all services counters.

 

DO YOU OFFER COMPANION TICKETS?

Companion tickets are honoured with valid Companion Card via direct request to The Palace Motel

 

THE PALACE MOTEL is wheelchair accessible, however be advised that the event is on a grassed area so these may be difficult to move around. Accessible toilet facilities will be available on site. 

 

Strobe and flashing lighting is used at the event. If you think this will cause issues, we advise you reconsider attending the festival. 

 

WILL THERE BE MERCHANDISE?

We will have an office PALACE MOTEL merchandise range available at the event.

 

WILL YOU HAVE PHONE CHARGING STATIONS?

Don’t let a dead phone battery ruin your experience. We will have charging stations available at the event.

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DO YOU HAVE A TICKET RESALE FACILITY?

If you need to sell your ticket, we are teaming up with Tixel as our exclusive resale partner to ensure everyone is protected when buying and selling their tickets.

 

YOU MUST sell your ticket on Tixel to ensure the ticket is valid on the day. If you have already found a specific buyer, you can list your ticket privately through Tixel.

YOU MUST purchase it through Tixel to ensure your ticket is valid on the day. If you purchase a second-hand ticket in any other way other than Tixel, it will NOT BE VALID ON THE DAY.

 

DOES MY NAME NEED TO BE ON MY TICKET?

We require all names on tickets, matching your ID. Security will be checking this on the day. If you purchase a ticket from someone else, they will need to go on Tixel and list their ticket privately and then you can purchase it from there. THIS IS THE ONLY WAY TO ENSURE YOUR TICKET IS VALID ON THE DAY